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through psychology, exercise, physiology and nutrition. It was a transformative experience that helped educate
her about healthy eating, proper body
movement and even how to fnd her
life’s purpose, she says.
Currently, the hotel’s senior managers attend three-day workshops, and
nonexecutive employees, including
housekeeping and waitstaf, participate in abbreviated versions.
Challenge: Employees who work
with guests can’t always take the
breaks touted in the workshops, so the
HR team designed accommodations
to compensate for that. For example,
snack and hydration stations are sit-
uated throughout the hotel, and every
efort is made to maintain appropriate
stafng levels so people can take an
Results: The hotel has a retention
rate of 82 percent. Contrast that to a
turnover rate of 74 percent for the hos-
pitality sector as a whole, according
to the U.S. Bureau of Labor Statistics.
A study by Cornell University found
that employee turnover costs hospital-
ity companies an average of $5,864 per
employee. P H O T O