Crystal Reich’s musical training comes in handy in her day job, where she harmonizes HR functions across various
As a church choir director, she understands
the importance of keeping everyone in sync.
“Everybody’s role is important,” she says.
“You have stronger voices who sometimes
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have to tone it down a bit to let other voices
come through. We’re a small choir, but together
we have a really big sound, and that’s because
everybody plays their role.”
Her ability to coax the best performance
out of a group has also been helpful in her
volunteer efforts within the HR profession.
Reich is secretary-treasurer of the Texas State
Council of the Society for Human Resource
Management (SHRM). In addition, she served
as president of SHRM’s Lubbock, Texas,
chapter, among other leadership roles.
When I was promoted to HR manager and
struggling to make the role my own, my aunt
told me, “Dignity–don’t leave home without
it.” Over the years, this has resonated with
me. Tough discussions need to take place.
But when those conversations are conducted
with dignity, respect and authenticity, it helps
to keep them framed in the most positive way
for all parties. It’s a matter of the message not
being lost in the delivery.
WHAT’S YOUR FAVORITE BUSINESS BOOK?
Ken Blanchard’s Leadership and the One
Minute Manager (HarperCollins, 2000). I
appreciate the themes of adjusting supervisor
style based on the task at hand and the
concept of servant leadership.
WHAT ARE YOU PASSIONATE ABOUT?
Helping others and giving back. In addition to
my SHRM volunteer activities, I enjoy working
with the Lubbock Area United Way and the
partner agencies that make a positive impact
in the local community.
HR manager, X-Fab Texas