side people they know and trust, it
“takes away a level of fear and anxiety
about going into a new environment
and learning something they may not
feel comfortable learning,” Schumacher says.
At graduation ceremonies, she has
watched the adult students hugging
and thanking their instructors. “I think
the relationships they create with their
fellow students and their instructor are
critical,” she says.
Although online modules may be
easier to implement, Schumacher
doesn’t think they’re a good idea for
“Learning another language is hard.
There aren’t necessarily any easy solutions,” she says.
To determine what works best for
your company, you must frst understand the challenges your employees
face. When setting up an in-person
CLIMBING THE LADDER
When Mario Bandera interviewed at a Los Angeles-area hotel
five years ago, the 25-year-old Cuban native had been in the
U.S. only a few months. He spoke no English but desperately
“If you give me the opportunity, I will take my job seriously,”
he told the hiring manager in Spanish. “You will never have
anything bad to say about me.”
He got a job cleaning guest rooms. Two years later, he
jumped at the chance to take onsite English classes to help
housekeeping staff improve customer service as the hotel
transitioned to become the Hyatt Regency Los Angeles
“It was really, really amazing,” Bandera says. “I could study
and work at the same time. For me, it was perfect. This was a
good opportunity in my life.”
In 2016, Bandera was promoted to housekeeping supervi-
sor, and he has high ambitions for the future. “My goal is to be
a manager or something bigger,” he says.