building or buying an AI-powered
app, consider where its impact will be
in the process of how things get done,
analysis, or to improve a users’ experience,” according to Gartner.
4. Internet of Things (IoT). AI is
driving advances for “smart” items
such as autonomous vehicles, robots
and drones. It is also enhancing
many existing products, including
Internet-of-things (Io T)-connected
consumer and industrial systems. At
some point, for instance, HR professionals will need to hire individuals
who can operate drones, monitor
drone safety and comply with FAA
5. Digital twins. This tool is a digital
representation of a real-world entity
or system. Data from multiple digital
twins can be aggregated for a composite view across real-world entities.
For example, future models of humans could ofer biometric and medical data, and digital twins will allow
for advanced simulations, the report
explains. Digital twins in the context
of Io T projects could signifcantly
improve enterprise decision-making
by helping users respond to changes,
improving operations and enhancing
6. Conversational platforms. Think
Alexa or Siri. Within HR, such programs could be applied to improve
employee self-service by enabling employees to “talk” to members of your
team. These tools will drive the next
big paradigm shift in how humans
interact with the digital world. As
the technology matures, “extremely
complex requests will be possible,
resulting in highly complex results,”
the report states.
READY, SET, IMPLEMENT
How can HR leaders respond to
these technological advancements?
Gartner analysts recommend they:
ā Devise business scenarios using AI
to inform new business designs.
ā Create a more natural and immer-
sive user experience with conver-
sational platforms and augmented
ā Support Io T initiatives by devel-
oping and prioritizing targeted,
high-value business cases to build
digital twins and exploit cloud and
edge computing synergistically.
ā Adopt a strategic approach to
security and risk that continuously
adapts based on risk and trust.
If you don’t factor these technology
trends into your innovation strate-
gies, you risk losing ground. “Mul-
tiple constituencies, including data
scientists, developers and business
process owners, will need to work
together,” says David Cearley, vice
president and Gartner Fellow.
2018 will be a watershed year
for HR, Sweary predicts, because
time-saving technology will free up
HR teams to serve as strategic advi-
sors within their organizations.
“Digital transformation starts with
understanding your employees. HR
will play a pivotal role in aligning
company culture, talent, structure
and processes to make sure that
businesses select the right tools for
delivering the best employee digital
Aliah D. Wright is a former editor for
SHRM who now manages the SHRM
A BRAVE NEW WORLD
When analysts at Gartner Inc. gaze into their crystal ball, here’s
what they see ahead:
By 2019 • Most leading digital asset and product information management
systems will implement features that allow brands to automatically
expose tags and metadata to improve voice and visual search results. • Half of all major companies and retailers will redesign their online
sites to accommodate voice searches and voice navigation. Job
boards and recruiters may follow suit. Talent search engines are
already working on tools to help recruiters find and contact
candidates or specific roles by allowing them to pose voice-based
By 2020 • AI-driven creation of fake content will outpace AI’s ability to detect it,
which could fuel distrust and the proliferation of misinformation.
By 2021 • More than 50 percent of companies will spend more per year creating
bots and chatbots than on traditional mobile app development. • Most people in stable economies will consume more false
information than true content.
By 2022 • Half of all security budgets for the Internet of Things (Io T) will be
directed toward “fault remediation, recalls and safety failures,”
rather than protection.
Source: Top10 Technology Trends for 2018 (Gartner Inc.).