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Today, many vendors offer video platforms and complex software to help
manage millions of courses and videos.
These include Cornerstone, Oracle,
Saba, SAP, Sum Total Systems and Workday. But we need more simple systems
that bring all this content together in a
compelling way and mobile apps that
deliver easy-to-find material.
Deloitte’s latest research shows that
the L&D market is in the middle of a
minor crisis. Most employees don’t give
high marks to their organizations’ learning systems. This isn’t because corporate
trainers aren’t working hard; it’s simply
that the digital workplace emerged much
faster than anyone anticipated, and it is
taking time to build the next-generation
solutions employees want.
Right now, we all have high expec-
tations for content. We want systems
that are as easy to use as everyday social
media platforms and search engines. But
the business environment is far more
complex: We have compliance-related
training, new-hire orientation, and hun-
dreds of company-specific topics and
programs to deliver. So, if you’re an HR
leader, take this opportunity to rethink
your corporate environment and bring
together a modern digital experience
with all the face-to-face and multifaceted
strategies that your employees need to
succeed in their roles.
This is the time to take digital learning seriously. Begin by taking a hard
look at all segments of your workforce to
identify one challenge you can address.
For example, new-hire training might be
a good place to start. Consider retaining a consultant or building a small team
and then pulling together your organization’s resources to deliver a compelling
digital experience for the group you have
decided to focus on. You’ll be able to
gain a lot of insight and position yourself
for the explosive digital transformation
Josh Bersin is a principal
and founder of Bersin
by Deloitte, Deloitte
Consulting LLP, a
research and advisory
consulting firm in
enterprise learning and
As used in this article, “Deloitte” means
Deloitte Consulting LLP, a subsidiary of
Deloitte LLP. Please see www.deloitte
.com/us/about for a detailed description
of the legal structure of Deloitte USA
LLP, Deloitte LLP and their respective
subsidiaries. Certain services may not be
available to attest clients under the rules and
regulations of public accounting.
Auditing Your Learning Culture
Conducting audits is one way to determine your organization’s skills needs and identify gaps in employees’ training. Todd Dewett, president of Houston-based management consultancy TVA Inc., recommends that HR leaders take the following actions:
■ Use data that is “learner- and business-focused” to formulate questions that identify current and ideal training needs. Pilot learning and development strategies, seek
critical feedback and adjust strategies until the data show that the desired results
have been achieved.
■ Deliver modern learning experiences that meet users’ expectations. Activities can
incorporate in-person and online instruction as well as hands-on application.
■ Develop a tightly executed communication plan.
■ Report the value of learning and development to participants and business leaders.
■ Build a culture that rewards professional growth. A key component is preparing
managers to effectively coach employees.